Specified, not improvised
Practice should do what its creator designed, every time, and you should be able to check that it did.
About Melro
The conversations that matter shouldn’t be the first try.
Melro builds realistic practice and evidence-based evaluation for the conversations businesses run on, for people and for AI agents.
Why we exist
Most people learn their hardest conversations live, on real customers.
The deals, renewals and escalations that make or break a business happen in conversations. The know-how lives with a few top performers, and passing it on means role-plays that are rare, awkward and judged on opinion.
We started Melro so every person, and every AI agent, can practice against realistic versions of real customers, and be measured against the standard of the best.
What we believe
How we build Melro.
Your standard, not ours
Your experts define what great looks like. We make it practical, scoreable and repeatable.
Evidence over opinion
Every result points to what was said and when. If a chance never came up, it isn’t scored.
People and AI, one bar
Customers don’t care who’s on the other end. The same standard should apply to both.
Where people already work
Creators build in the AI tools they use. Learners practice in Melro or inside the tools they know.
Built with design partners
We ship alongside the teams and firms who use Melro, and we listen hard.
The founders
Founder-led, from the first call.
Melro AI, Inc. is founder-led. Every demo is with the founders.
Shon Smith
Leads Melro’s customers, partners and go-to-market.
Austin Wilkes
Leads Melro’s product and engineering.